Return and Refund Policy

At UlvorClothing, we strive to ensure customer satisfaction with every purchase. This policy outlines the conditions for returns, refunds, and replacements. By purchasing from us, you agree to our Return and Refund Policy as stated below.

1. Eligibility for Returns

• Damaged or Defective Items: If you receive a T-shirt that is damaged or defective, you are eligible for a replacement or refund. To initiate this process, please contact our support team with your order details and a photo of the damage within 2-4 days of receiving the product.
• Conditions for Return: Items must be unused, unwashed, and in their original packaging. We reserve the right to refuse a return if these conditions are not met.

2. Refund and Replacement Process

• Replacement: Damaged or defective items can be replaced with the same product or another product of equal value, subject to availability.
• Refund: If a replacement is unavailable, we will issue a refund to the original payment method.

3. Shipping and Handling

• Third-Party Shipping: All orders are shipped through our trusted shipping partner, Shiprocket. Shipping times may vary depending on your location. UlvorClothing is not responsible for any delays caused by the shipping provider.
• Return Shipping: For returns due to product damage, UlvorClothing will cover the cost of return shipping.

4. Payment Processing

• Third-Party Payment Providers: Payments on our site are processed through Razorpay and PhonePe. In case of issues with the payment process, please reach out directly to Razorpay or PhonePe support with your Ticket ID for assistance.

5. Contact Us
For returns, refunds, or other queries, please reach out to us at ulvorclothing@gmail.com or call us at 7871578915. Our support team will assist you in resolving the issue promptly.